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Customer Service Representative resume keywords
The skills, tools and terms recruiters search for when hiring a customer service representative, and a free check of which ones your resume is missing.
Volume, satisfaction scores and the support channels and software you use are the keywords.
Skills and keywords
Tools and software
Soft skills
Use the exact wording from the posting you are applying to. Only include what is true for you.
Example customer service representative resume bullets
Keywords work best inside achievements. Each example pairs a keyword with a number:
- Handled 80 calls and chats per day with a 97% satisfaction score
- Resolved 88% of issues on first contact, 12 points above team average
- Trained 9 new hires and wrote 25 help articles
Check your resume for customer service representative keywords
Paste your resume below. It is compared with the keywords above on your device, and your resume is not uploaded. Have a specific posting? Switch to "Job description" for a precise match.
Read on your device. Never uploaded.
Paste the whole posting, including requirements.
Compares your resume with the keywords recruiters typically search for in this role. A real job description gives a more precise match.
Where to put keywords
- Summary: your job title in the posting's words plus your two strongest matching skills.
- Skills section: tools and hard skills, spelled the way the posting spells them.
- Experience bullets: each important skill used in a sentence with a result. A skill that appears only in a list is weak evidence.
More in how to tailor your resume in 15 minutes and how to add numbers to your bullets.