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Customer Success Manager resume keywords

The skills, tools and terms recruiters search for when hiring a customer success manager, and a free check of which ones your resume is missing.

Net revenue retention, churn and onboarding time are the metrics that match these postings.

Skills and keywords

customer successonboardingcustomer retentionrenewalschurn reductionaccount managementupsellingproduct adoptionquarterly business reviewscustomer healthSaaSrelationship managementescalation management

Tools and software

GainsightSalesforceHubSpotZendeskIntercomChurnZero

Soft skills

communicationempathyproblem solvingrelationship building

Use the exact wording from the posting you are applying to. Only include what is true for you.

Example customer success manager resume bullets

Keywords work best inside achievements. Each example pairs a keyword with a number:

  • Owned 85 SaaS accounts worth $3.2M ARR with 112% net revenue retention
  • Cut onboarding time from 45 to 21 days with a new playbook
  • Reduced churn from 14% to 8% by building a customer health score

Check your resume for customer success manager keywords

Paste your resume below. It is compared with the keywords above on your device, and your resume is not uploaded. Have a specific posting? Switch to "Job description" for a precise match.

Read on your device. Never uploaded.

Paste the whole posting, including requirements.

Where to put keywords

  • Summary: your job title in the posting's words plus your two strongest matching skills.
  • Skills section: tools and hard skills, spelled the way the posting spells them.
  • Experience bullets: each important skill used in a sentence with a result. A skill that appears only in a list is weak evidence.

More in how to tailor your resume in 15 minutes and how to add numbers to your bullets.

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