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IT Support Specialist resume keywords

The skills, tools and terms recruiters search for when hiring an it support specialist, and a free check of which ones your resume is missing.

Ticket volumes, resolution times and the systems you administer are the keywords that match.

Skills and keywords

technical supporttroubleshootinghelp deskActive DirectoryWindowsmacOShardwarenetworkingticketinguser onboardingOffice 365remote supportpassword resetsITIL

Tools and software

ServiceNowZendeskJira Service ManagementIntuneAzure ADTeamViewerGoogle Workspace

Soft skills

customer servicecommunicationpatienceproblem solving

Use the exact wording from the posting you are applying to. Only include what is true for you.

Example it support specialist resume bullets

Keywords work best inside achievements. Each example pairs a keyword with a number:

  • Resolved 45 tickets per week with a 96% satisfaction score and 2-hour average resolution
  • Onboarded 180 employees with laptops, accounts and security training
  • Wrote 60 knowledge base articles that cut repeat tickets by 25%

Check your resume for it support specialist keywords

Paste your resume below. It is compared with the keywords above on your device, and your resume is not uploaded. Have a specific posting? Switch to "Job description" for a precise match.

Read on your device. Never uploaded.

Paste the whole posting, including requirements.

Where to put keywords

  • Summary: your job title in the posting's words plus your two strongest matching skills.
  • Skills section: tools and hard skills, spelled the way the posting spells them.
  • Experience bullets: each important skill used in a sentence with a result. A skill that appears only in a list is weak evidence.

More in how to tailor your resume in 15 minutes and how to add numbers to your bullets.

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