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Hotel Front Desk Agent resume keywords

The skills, tools and terms recruiters search for when hiring a hotel front desk agent, and a free check of which ones your resume is missing.

Hotels screen for the property management system, shift coverage and guest-satisfaction results. Give the room count, check-ins per shift, upsell revenue and any night audit experience.

Skills and keywords

guest check-inreservationsguest relationsproperty management systemroom upgradescash handlingnight auditcomplaint resolutionconcierge servicesroom assignmentsloyalty program enrollmentgroup bookingsguest folioskey card encodingmulti-line phonesoverbooking management

Tools and software

Opera PMSMaestro PMSCloudbedsSynXisHotSOSMicrosoft Office

Soft skills

hospitalityprofessionalismproblem solvingcommunicationpatience

Use the exact wording from the posting you are applying to. Only include what is true for you.

Example hotel front desk agent resume bullets

Keywords work best inside achievements. Each example pairs a keyword with a number:

  • Welcomed 85 guests per shift at a 310-room hotel, completing guest check-in and room assignments in Opera PMS
  • Sold $4,200 per month in room upgrades and late check-outs, ranking first of 9 agents
  • Handled complaint resolution at the desk, settling 95% of guest issues without manager escalation

Check your resume for hotel front desk agent keywords

Paste your resume below. It is compared with the keywords above on your device, and your resume is not uploaded. Have a specific posting? Switch to "Job description" for a precise match.

Read on your device. Never uploaded.

Paste the whole posting, including requirements.

Where to put keywords

  • Summary: your job title in the posting's words plus your two strongest matching skills.
  • Skills section: tools and hard skills, spelled the way the posting spells them.
  • Experience bullets: each important skill used in a sentence with a result. A skill that appears only in a list is weak evidence.

More in how to tailor your resume in 15 minutes and how to add numbers to your bullets.

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